ON.AI Business LLP
(hereinafter referred to as the "Provider")
This public offer (hereinafter the "Offer") is an official proposal of ON.AI Business LLP, addressed to individuals and legal entities (hereinafter the "Client"), to enter into an agreement for the provision of services using the Provider's software on the terms set forth below, in accordance with Articles 395, 396, and 447 of the Civil Code of the Republic of Kazakhstan (hereinafter "CC RK").
1.1. on.ai Service — software for automating client communications, including chats and calls, using artificial intelligence technologies.
1.2. Personal Account — the Client's personal section on the Provider's website for managing Service settings.
1.3. Tariff Plan — a set of conditions for using the Service, including cost and available features, published at https://ooon.ai.
1.4. Acceptance — full and unconditional acceptance by the Client of the terms of this Offer.
2.1. This Offer governs the procedure for the Provider's provision of services using the on.ai Service and defines the rights and obligations of the Parties.
2.2. The Offer is deemed accepted from the moment the Client pays for the selected Tariff Plan.
2.3. Acceptance of the Offer confirms the Client's agreement with all terms set forth herein, in full and without exceptions.
2.4. The Offer, its annexes, and additional information about the Provider's services are published at https://ooon.ai.
2.5. The Provider has the right to unilaterally amend the Offer.
3.1. The website https://ooon.ai is the property of the Provider and is used for providing services via the Internet.
3.2. After accepting the Offer (payment of the Tariff Plan), the Client receives access to services under the conditions specified in this Offer and on the website.
3.3. The Provider is not responsible for the accuracy and completeness of information provided by the Client during registration or order placement.
4.1. The Client is responsible for the accuracy of provided data and the absence of third-party claims to such data.
4.2. The Client confirms acceptance of the Offer terms by agreeing via chat, paying the Tariff Plan, or checking the "I agree with the Offer terms" box during registration.
4.3. Information provided by the Client is confidential and is processed in accordance with the Privacy Policy posted at https://ooon.ai/privacy/.
4.4. Use of the website to review services and place orders is free of charge for the Client.
5.1. The Provider grants the Client the right to use the on.ai Service under a non-exclusive license within the selected Tariff Plan.
5.2. Services include automation of client communications via chats and calls, as well as integration with CRM systems (if the relevant Tariff Plan is available).
5.3. The Provider has the right to engage third parties to fulfill its obligations.
5.4. The relations between the Provider and the Client are governed by the CC RK, the Law of the Republic of Kazakhstan "On Consumer Rights Protection," and other regulatory acts of the Republic of Kazakhstan.
5.5. The Provider has the right to refuse service if it is determined that the Service is used to promote the following activities: gambling and betting, alcohol and tobacco products, uncertified pharmaceutical products, intimate services (cold outreach), offers from investment and microfinance organizations (cold outreach). In such cases, no refund is made for already-paid services.
6.1. The Client places an order through the Provider's website in the tariffs section (https://ooon.ai) or by contacting the Provider's specialist by email at nurbolat@ooon.ai or via WhatsApp (+7 700 024 15 44).
6.2. To place an order, the Client: selects a Tariff Plan and makes payment.
6.3. Acceptance of the Offer is made by paying for the Tariff Plan. From the moment of payment, the agreement is deemed concluded.
7.1. The Provider undertakes to:
7.2. The Provider has the right to:
7.3. The Client undertakes to:
7.4. The Client has the right to:
8.1. Information about Tariff Plans, including cost and functionality, is posted at https://ooon.ai.
8.2. The description of tariffs is for reference purposes. The Client may contact the Provider's specialist for clarification using the contacts specified on the website.
9.1. The cost of services is indicated on the website in the tariffs section.
9.2. Payment is made through integrated payment systems or by bank transfer (upon agreement with the Provider).
9.3. Recurring subscription charges are made in one of the following cases (whichever occurs first):
9.4. Unused balance is not carried over to the next period.
9.5. The Provider has the right to change the cost of services unilaterally. Changes do not apply to already-paid periods.
10.1. Refunds for unused services are not made, except in cases of technical impossibility of providing services due to the Provider's fault.
10.2. In case of technical impossibility of providing services, the refund is made within 10 business days to the Client's account.
10.3. The Client has the right to refuse services in the manner prescribed by the Law of the Republic of Kazakhstan "On Consumer Rights Protection."
11.1. The Client may cancel the subscription by contacting the support service using the contacts specified in the Personal Account.
11.2. A subscription cancellation request is processed within 3 business days.
11.3. Access to the Service is maintained until the end of the paid period.
12.1. The Provider holds exclusive rights to the on.ai Service software, including the interface, documentation, and technological solutions.
12.2. The Client is granted a non-exclusive license to use the Service within the selected Tariff Plan.
13.1. The Parties are liable in accordance with the legislation of the Republic of Kazakhstan.
13.2. The Provider is not liable for:
13.3. The Parties are released from liability for non-performance of obligations in the event of force majeure.
14.1. The agreement is valid for the paid period.
14.2. Either party may terminate the agreement by notifying the other party 30 days in advance.
14.3. The Provider has the right to discontinue services in case of violation of the Offer terms by the Client.
15.1. All disputes and disagreements are resolved through negotiations.
15.2. If disputes cannot be resolved through negotiations, they are referred to the court at the Provider's location.
16.1. The Provider has the right to expand, reduce, or suspend the list of services on the website at its discretion.
16.2. This Offer comes into force from the moment of acceptance by the Client and remains in effect until the full performance of obligations by the Parties.
Наименование: ТОО «ON.AI Business»
Адрес: Атырау, Микрорайон Сарыкамыс 2, улица 13, дом 49, E01P1K8
ИИК: KZ76722S000008593256
БИН: 210340009433
Кбе: 17
БИН Банка: 941240000341
БИК банка: CASPKZKA
Email: info@ooon.ai