SKS Telecom
Avoided a fine in 5 days — where to cancel an internet and TV contract in Astana
· 4 min read
An internet and TV contract with SKS Telecom was cancelled in 5 days, with no fine for the equipment. A relocating pensioner successfully returned the equipment in its box, solving the problem of unnecessary expenses
How it usually goes
Yerlan, 50, a pensioner. He decided to move to another city to be with his children and no longer needed SKS Telecom's services. Yerlan wanted to cancel the contract without any issues
He learned that to cancel the contract, he needed to pay off any debt and return the equipment. There's a 2000 tenge fine for equipment returned without its box
Yerlan paid off all his debts, carefully packed the equipment into its box, and returned it. He then signed an online application and paid for the services used during the current month. The contract was successfully cancelled
What people come to us with
I need to move, how do I close my internet and TV contract?
If this is about you
- How do I cancel the contract?
- What are the payment terms, and what happens if the balance goes negative?
- Can I temporarily suspend the services?
How it works
To cancel the contract, you first need to pay off any outstanding debt. Then you need to return the equipment you used
It's important to remember that there's a 2000 tenge fine for equipment without its box. After that, you sign an online application and pay for the services actually used during the current month
How to prepare
Make sure there's no outstanding debt on your account. Prepare all the equipment for return, ideally in its original packaging. Have your ID with you to fill out the application
Frequently asked questions
What's the fine for returning equipment without a box when cancelling the contract?
There's a 2000 tenge fine for equipment returned without its box when cancelling the contract.
Do I need to pay for the days I used when cancelling?
Yes, you need to pay for the days used in the current month when cancelling the contract.
This is a real case, based on SKS Telecom publications. The client's name has been changed
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